Last updated: September 10, 2026
Who we are
Regen Provider Guide operates regenproviderguide.com, an educational directory of regenerative medicine providers, together with related articles, email resources, podcast activities, and concierge inquiries. This policy explains how information is handled when you use these services. For privacy questions or requests, contact hello@regenproviderguide.com.
Information you provide
- Contact and provider inquiries: your name, email address, optional phone number, selected condition, and the message or other details you submit.
- Email resources: your email address when you request a guide or subscribe to updates.
- Provider accounts and listings: account and contact details, practice information, locations, services, images, listing claims, and subscription or billing records.
- Concierge inquiries: contact details, travel preferences, timing, and information you choose to provide about the assistance you are seeking.
- Podcast applications: contact and professional information, proposed topics, links, and any personal story you choose to submit.
- Comments and reviews: the information entered in the form, including your display name, review or comment, and rating where applicable.
We use this information to respond to requests, operate accounts and listings, administer subscriptions, deliver requested resources and updates, evaluate podcast applications, and provide the services you request.
Health information and provider inquiries
A condition selection or message can reveal information about your health. Please provide only what is necessary for your inquiry. Do not submit medical records, identification documents, insurance numbers, or detailed medical histories through general website forms. These forms are not an emergency service or a patient portal.
When you submit an inquiry on a provider listing, Regen Provider Guide receives the information and may make it available to that practice so it can respond. Access to full inquiry details depends on the practice’s listing plan; submitting a form does not guarantee a response. Contact the practice directly if you need to confirm receipt.
For concierge introductions, we ask for your approval before introducing you to a provider and share the information needed for that introduction. Once a separate practice receives your information, its own privacy practices apply. Review its privacy notice before sending additional health information.
Email guides and updates
We use Kit, formerly ConvertKit, to manage email subscriptions and deliver resources. When you sign up, your email address and subscription information are processed through that service. The signup form describes the emails you are requesting, which may include the guide, educational articles, or podcast announcements. You can unsubscribe from marketing emails using the unsubscribe link in an email. Account, billing, or service messages may still be necessary to handle an existing request or subscription.
Payments
Provider subscription payments are processed through Stripe. Payment and billing information is handled by Stripe to complete transactions, manage recurring payments, and address fraud or payment disputes. Regen Provider Guide also maintains subscription, invoice, and transaction records to administer your purchase. Do not send payment card details through contact forms or ordinary email.
Public listings, reviews, and uploads
Provider directory information comes from public sources and provider submissions. Published listing details, reviews, comments, display names, and uploaded images can be viewed by other visitors and indexed by search engines. Avoid including private contact details or another person’s health information in public submissions. Remove embedded location information from images before uploading them, because visitors may be able to extract it.
Contact us to request a correction to information about your practice. A podcast application is used to evaluate and coordinate participation; publication of a recording or personal story should be addressed separately before recording or publication.
Technical information, cookies, and embedded services
Our website and its supporting services can receive technical information such as your IP address, browser and device information, requested pages, and access times. This information supports website operation, security, troubleshooting, and spam prevention.
WordPress uses cookies for functions such as signing in and remembering preferences. If you choose to save your details when commenting, cookies can remember those form entries. You can manage or remove cookies through your browser, although blocking necessary cookies may prevent account features from working.
Maps, embedded media, and other third-party content may receive your IP address and browser information and use their own cookies when loaded or used. If you choose a location-based search, your browser may ask permission to use your location; you can deny or revoke that permission through browser settings. External provider websites and media services have their own privacy notices.
Where Gravatar is used for comment profile pictures, a hash derived from your email address may be sent to that service. Its practices are described in the Automattic privacy policy.
Advertising and analytics
We do not sell visitor personal information or share it for advertising purposes. We do not use Google Analytics or Facebook/Meta tracking on this website. This does not prevent the technical processing described above by services needed to operate the site or by third-party content you use.
Who can receive information
In addition to the providers you contact, service providers supporting website hosting, email delivery, payment processing, security, and site administration process information needed for their services. Website administrators can access information needed to manage accounts and requests. Information may also be disclosed when required by law or to address fraud, security incidents, or legal claims.
Retention and your choices
Account, inquiry, subscription, and transaction information is retained for the purposes described in this policy, including administration, recordkeeping, and handling requests or disputes. Retention varies by record type. Published comments and their metadata may remain until removed. Some records may need to be retained for legal, accounting, or security reasons, and backup copies may remain after removal from the active website.
You can update available account details in your account or contact us to request access to, correction of, or deletion of personal information. Depending on your location and applicable law, you may also have rights to receive a copy, restrict or object to processing, withdraw consent, or complain to a privacy regulator. We may need to verify your identity before handling a request. Please do not email identity documents unless we have arranged an appropriate way to verify your request.
Send requests to hello@regenproviderguide.com with the subject “Privacy request.” Requests concerning information held independently by a healthcare practice should also be directed to that practice.
International visitors
The directory includes providers in multiple countries. The location of a listed practice does not determine where website information is processed. Our supporting services and providers you contact may process information outside your country, where privacy laws can differ. Ask us about the handling of your information before submitting it if this affects your decision to use a service.
Changes to this policy
We may update this policy as our services and practices change. The date above identifies the latest revision. Contact hello@regenproviderguide.com if you have questions about this policy or how your information is handled.